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You can retract a bid if the auction has more than 12 hours left before the listing ends. When you do this, all your previous bids for this auction will also be eliminated. Be sure to bid again if you are correcting a bidding mistake that you made.
To retract your bid, click the bidding tab in the members area. Find the auction you wish to remove the bid on and click the remove bid option.
Note: There is no equivalent for bid retraction in Buy Out listings, or for listings where the bidding has ended. Once you've confirmed your purchase, you are obligated to pay the seller.
Although we do our best to keep such sellers off our site, this problem does arise occasionally. We recommend that you send details of the transaction to admin@gentlyusedstuff.com. Be sure to include auction number(s), sellers username, date and method of payment, and any other information that would assist us in our investigation.
We will do our best to mediate a resolution for you, but there is no way for us to recoup funds for you, or guarantee you any specific results. We ask that you use "safe" payment methods when making purchases from buyers you are not familiar with. When we say "safe", we are referring to payments through Paypal or Google, as you have the chargeback process available for such issues. We strongly recommend that you do not use cash, money orders, checks, or wire transfers to pay sellers you are not familiar with, or sellers that have limited feedback ratings. These payment methods leave little or no recourse for the buyer, in regards to recouping funds paid to the seller. We will thoroughly investigate all such claims, then take appropriate action against sellers accounts that are not in compliance. We will also take steps to hinder these persons from signing up to sell on the site again. We suggest filing complaints with the appropriate agencies below, should we not be able to resolve your issues. File a complaint with the shipper USPS
File a complaint with the Internet Fraud Complaint Center
File a complaint with the National Fraud Information Center
National Consumer League's Fraud Center
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